Refund Policy
Right of withdrawal
You have 14 days from receipt of your order to change your mind, without having to give any reason (article L221-18 of the French Consumer Code, Code de la consommation). The period runs from the day on which you, or a third party designated by you, take physical possession of the last item in the order.
What can be returned
Our products are cosmetics. In accordance with article L221-28 3° of the French Consumer Code, the right of withdrawal does not apply to goods that have been unsealed after delivery and cannot be returned for reasons of hygiene and health protection.
Cancelling an order
You can cancel your order within one hour of confirming it, directly from your customer account. After this period, the order is being prepared: you can then exercise your right of withdrawal upon receipt.
Withdrawing from your account
Log in to your customer account, open the order concerned and use the withdrawal button. An acknowledgement of receipt is sent to you automatically by email.
In practice:
- Product still sealed, original packaging intact: return accepted within 14 days.
- Product opened, unsealed or used: return not possible. A bottle that has been started can be neither resold nor reused.
- Pack or bundle: you can return the items that remain sealed, even if one of the others has been opened.
This limitation does not apply to a product that is defective, damaged in transit or does not match your order. See the corresponding section below.
How to request a return
- Contact us within 14 days of receipt, via our Withdrawal page or at contact@homlysbeauty.com, stating your order number and the items concerned. You may use the model form below, but you are not obliged to.
- We acknowledge receipt and reply within 48 business hours with the return address and the steps to follow.
- Send the items back within 14 days of your request, in their original packaging.
Return costs: we cover them: for a sealed product returned within 14 days, we refund your return postage on presentation of the receipt. The return address is provided to you when you make your request. We recommend a tracked shipment: without proof of dispatch, we cannot guarantee that your return will be processed.
Refund
We refund all amounts paid, including standard delivery costs, no later than 14 days after receipt of your withdrawal request.
We may defer this refund until the items have been recovered or until you have provided proof of their dispatch, whichever occurs first (article L221-24 of the French Consumer Code).
The refund is made using the same means of payment as that used for the order, at no cost to you. If you chose a delivery method more expensive than standard delivery, only the amount of standard delivery is refunded.
Damaged, defective or non-conforming product
Check your parcel on receipt. If an item is broken, leaking, or does not match what you ordered, write to us within 14 days with photos of the product and the parcel.
In this case, we cover the cost of the return and you choose between replacement of the item and a refund. The hygiene exception does not apply here.
Legal warranties
Independently of this policy, you benefit from:
- the legal warranty of conformity, for 2 years from delivery of the goods (articles L217-3 et seq. of the French Consumer Code);
- the warranty against hidden defects, for 2 years from discovery of the defect (articles 1641 et seq. of the French Civil Code).
These warranties apply free of charge and allow you to obtain repair, replacement or refund of the product. To invoke them, contact us at contact@homlysbeauty.com.
Model withdrawal form
You can copy this form and send it to us. Its use is not mandatory.
For the attention of Homlys Beauty — VIRALYA, 61 Bridge Street, Kington, HR5 3DJ, United Kingdom — contact@homlysbeauty.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
— Ordered on: …
— Received on: …
— Order number: …
— Name of consumer: …
— Address of consumer: …
— Date: …(Signature only if this form is notified on paper)
Complaints and mediation
If you encounter any difficulty, please contact us first at contact@homlysbeauty.com: we always seek an amicable solution.
If no agreement is reached, you may use the European online dispute resolution platform free of charge.