Delivery
Standard delivery is free, with no minimum purchase (French overseas territories – DOM-TOM: flat rate of €9.90). Every order is prepared in our workshop within 48 hours maximum, Monday to Friday. You receive a tracking number by email as soon as the parcel leaves.
Two options to choose from
Standard Delivery — free
3 to 7 business days after shipment, tracking included. This is the option selected by default, and it costs you nothing.
VIP Delivery — €3.99
Priority processing: your order moves to the front of the queue for preparation. Useful if you are in a hurry.
French overseas territories (DOM-TOM) — €9.90
Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, New Caledonia, French Polynesia and Wallis and Futuna: a single flat rate of €9.90, tracking included.
Total lead time = preparation (48 h) + transit. An order placed on a Friday evening therefore ships at the start of the following week.
Track your parcel
The tracking number arrives by email when your order ships. Check your spam folder if you don't see it. Tracking may stay silent for a day or two after collection: this is normal, the parcel is in transit between two sorting centres.
If the tracking has not been updated for more than 7 business days, write to us at contact@homlysbeauty.com with your order number. We will open an investigation with the carrier.
Lost or damaged parcel
If your parcel arrives damaged, take a photo of the packaging and the product before throwing anything away, and send it to us within 14 days of receipt. We will replace or refund it without asking you to send the item back.
If the parcel is declared lost by the carrier, we will reship it at our expense or refund you in full, as you prefer.
Incorrect address
An incomplete or incorrect address is the leading cause of delays. Check it before confirming. If you spot an error, write to us immediately: as long as the parcel has not left, we can correct it. After shipment, the parcel is returned to us and a new shipment is required.
Returns and refunds
You have 14 days from receipt to change your mind. The product must be returned unopened and still sealed: the law does not allow an unsealed cosmetic product to be taken back, for hygiene reasons. The refund is made within 14 days, upon receipt and inspection of the returned parcel. To withdraw: Withdrawal page.
Full details are set out in our return and refund policy.
Customs and taxes
For deliveries outside the European Union, customs duties or local taxes may apply upon receipt. They are payable by the recipient and are not included in the displayed price.
A question about your delivery? contact@homlysbeauty.com — reply within 24 business hours.
