Have a question? We answer quickly.
Whether it's before you buy, during delivery or after your order arrives, a real person reads your message and replies to you.
Write to us
contact@homlysbeauty.com
Reply within 24 business hours. To speed things up, include your order number and, if possible, a photo.
Track your order
Your tracking number is sent to you by email as soon as your order ships. Remember to check your spam folder: that is where it most often ends up. If you have heard nothing 72 hours after placing your order, write to us and we will check immediately.
Most frequently asked questions
Which shade should I choose?
None. ELEGANCE II comes in a single version only: the micro-beads release the pigment suited to your skin tone at the moment of application. You simply choose your sun protection, SPF 15 or SPF 50, and the number of bottles.
Will it work on my skin?
The formula covers very fair to lightly tanned skin tones. It is not designed for dark skin tones or for Black skin: beyond its range, the result lightens the complexion instead of evening it out. We would rather tell you before you order.
SPF 15 or SPF 50?
SPF 15 for everyday use in the city. SPF 50 if you spend time outdoors, if your skin marks quickly in the sun, or if you are undergoing a photosensitising treatment. Identical texture and finish.
Do I have to pay for delivery?
No. Standard delivery is free, with no minimum purchase, and includes a tracking number. For the French overseas territories (DOM-TOM), a flat rate of €9.90 applies. A VIP option at €3.99 is available for priority processing.
When will I receive my order?
Preparation within 48 hours, then 3 to 7 business days. Full details are on the Delivery page.
Can I return a bottle?
You have 14 days from receipt. Please note: an unsealed cosmetic product cannot be taken back, for hygiene reasons provided for by law. A bottle that is still sealed, in its original packaging, is taken back with no questions asked. Full details in our return policy.
My order arrived damaged.
Send us a photo of the parcel and the product within 14 days of receipt. We will replace or refund it, without asking you to send the item back.
A request that doesn't fit any of these?
Write to us anyway at contact@homlysbeauty.com. We would rather have one question too many than one disappointed customer.
